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Welcome
to The Logo Loft Inc.
By signing up as a client
of The Logo Loft you agree
to be legally bound by
these conditions.
Please read these terms
carefully. The Logo
Loft Inc. may change these
terms at anytime by updating
this posting. You
should visit this page
periodically to review
these conditions, as they
are binding to you.
The Logo Loft Inc. agrees
to award all rights associated
with ownership and usage
of materials developed
by The Logo Loft Inc.
to the client upon
receipt of approval of
the final artwork.
OWNERSHIP/COPYRIGHTS
Ownership
of the final artwork
becomes the property
of the client, having
unlimited, indefinite,
and royalty-free use
of artwork upon approval
of the final draft.
The Logo Loft Inc. retains
rights to display the
artwork in portfolio
and advertising materials.
All concepts or any
preliminary materials
which are not selected
by the client or are
not included in the
final delivery, remain
the full property of
The Logo Loft Inc.
DELIVERY
OF INITIAL CONCEPTS
1.
All interaction occurs
over the internet.
This does not mean that
we are not available
by phone. In fact
we encourage our clients
to call during normal
business hours 8AM to
5PM Central Standard
Time. This simply
means that concepts
are sent via email,
revisions must be submitted
through the clientcenter
(link will be provided),
and logo kits will be
delivered via email
unless otherwise requested.
2.
Order confirmation will
be sent to you by email
confirming the immediate
start of the project
within one business
day. Orders are
confirmed only after
receipt of completed
order form and payment
confirmation.
3.
Initial concept delivery
is typically within
3-5 business days of
the order confirmation
depending on which package
you purchased.
*Some
projects are completed
within a matter of days
while others may take
months to complete.
Guaranteed 1 business
day service may be available
for an additional fee.
REVISIONS
1.
Interaction occurs over
the internet.
2.
Revision requests shall
be submitted through
your online account
center. Revisions
cycles consist of 1-8
additional versions
of original concept
that incorporate the
specific changes requested
by the client.
The purpose of the revision
process is to form and
mold the concept
we created for you based
on the information
you provided us into
what you the client
determines. Client's
requests shall be modifications
of one chosen concept
only. Revision
requests that depart
from the current composition
and require major graphical
changes, will be honored
and completed in a timely
manner set forth by
these terms and conditions.
However, The Logo Loft
Inc. reserves the right
to charge $25 for each
such revision.
No revision work which
requires payment will
be started without authorization
from the client.
3.
Revision cycles typically
take 3-5 business days
to complete. A
non-refundable Guaranteed
1 business day service
is available for an
additional fee.
4.
You
agree to provide timely
responses to any status
notifications that The
Logo Loft Inc. sends
to you. You shall have
30 days to respond to
each Response sent to
you. If after 30 days
you have failed to respond,
The Logo Loft Inc. will
assume that your project
is complete and the
project shall be deemed
completed. At such time,
The Logo Loft Inc. will
have no further obligation
to you. Notwithstanding
the foregoing, The Logo
Loft Inc. reserves the
right, in its sole discretion,
to terminate your access
to all or a portion
of the Service, at any
time, with or without
notice. In the event
of such termination,
The Logo Loft Inc. will
determine, in its sole
discretion, whether
you are entitled to
any refund. (A
$25 reactivation fee
will apply)
FINAL DELIVERIES
1.
Upon completion of your
project , your final
files will be sent via
email for immediate
use.
2.
You will receive your
logo files in a vector
format (AI, EPS) and
high resolution TIFF(print-ready)
and in to web-ready
file formats (JPEG,
GIFF). Additional
files are available
upon request.
ADDITIONAL WORK
Should the client require additional services beyond the scope of the package purchased (either concurrently with the project or at a later date), the client will be provided with a price list for such changes. Additional work will be done after pre-paying add on services in full.
LOGO GUARANTEE & REFUND POLICY
The
Logo Loft Inc. is committed
to designing a new logo
for you that you will
be completely satisfied
with. At any time
before requesting your
first round of revisions
or a second set of concepts,
you may request to have
all work stopped and
your money refunded.
Refunds will be processed
within 2-5 business
days of your request.
This
refund policy is void
if any of the following
conditions apply:
If you have requested
revisions, approved
the logo or requested
a second set of concepts;
If we do not hear back
from you for more than
30 days; If you have
approved your logo;
If the company we are
making the logo for
closes, changes their
name, or their activity.
Refunds are only available
to the actual Client
for whom the logo was
created. No refund is
available for design
firms or for those who
order our design services
on behalf of another
entity.
Once
you have requested your
first round of revisions,
you will no longer be
eligible for a refund.
However if you are not
happy with the design
we will supply you with
a new set of
concepts FREE of charge.
The
only condition that
may apply in receiving
a second set of concepts
would be: If
we do not hear back
from you for more than
30 days; If you have
approved your logo; If
you have requested revisions;
If the company we are
making the logo for
closes, changes their
name, or their activity.
Should
you receive a refund,
you agree that your
acceptance of the refund
shall constitute your
sole and exclusive remedy
with respect to related
Responses. Additionally,
you acknowledge that
you will have no right
(express or implied)
to use any concept or
other work product,
content, or media, nor
will you have any ownership
interest in or to the
same.
STARTER PACKAGE AND CUSTOM QUOTED JOBS REFUND POLICY
The
Starter package is for
clients that know EXACTLY
what they want. We will
develop one concept
to your specifications
and provide one round
of revisions. There
is no money-back guarantee
with this package. If
you do not know exactly
what you want and would
like several concepts
to choose from, we recommend
the bronze, silver or
gold package. Additionaly
the same rule apply's
to custom quoted jobs
unless otherwise specified
in writing.
ADD-ON's REFUND POLICY
Any
add-on to a package
that is ordered with
the package falls under
the refund policy above.
Once you have entered
into revisions or requested
a second set of concepts
you may not get a refund
for the logo design
or an other item on
your order as it is
part of the package.
RUSH PACKAGE REFUND
POLICY
Rush
packages (1 business
day turnaround) are
non-refundable. Should
you require and are
eligible for a refund
with a package that
has a rush added, you
will be refunded the
logo package purchase
only, less the $75 service
fee.
WEB PACKAGE
The
Logo Loft Inc.'s Web
Package is a combination
of the Gold Package
plus a 5 page web site.
The 5 page web site
is offered at a discounted
rate of $55.00/hr. Our
regular billable rate
for web design is $60.00/hr.
The Web Package terms
are as follows: The
development of the web
site can be used in
two ways. One, straight
forward 5 page website
with the verbiage and
images provided by the
client. We will design
the layout, develop
the inside pages and
implement the graphics
and verbiage provided
by the client. No additional
graphics work is included.
Or two, the client can
request The Logo Loft
Inc. to develop additional
graphics work for the
site, but will either
limit the scope of the
project to a smaller
web site to fit the
hours allotted, or pay
an additional fee of
$54.00/hr beyond the
allotment. The Web Package
does not include Flash
development or animated
Gif's, nor does it include
order forms or elaborate
contact forms. The Web
Package does not include
ASP, PHP, CGI or any
language other than
HTML. The hours allotted
for the development
of the web site is 10.5
hours. Additional hours
will be authorized by
both parties in writing.
Buyers cannot demand
additional hours without
proper compensation.
STATIONERY ORDERS
Stationery orders, design and printing do not fall under our 100% Guarantee. There is only a small amount of design that can go into the development of stationery, therefore there is no reason that we should have to refund the package. You do however fall under our 100% satisfaction guarantee, which means we will continue designing until you are 100% satisfied.
OTHER SERVICES GUARANTEE & REFUND POLICY
Any service other than logo design, does not fall under our guarantee/refund policy. Refunds for other services such as, but not limited to: web design, label design, printed material, rush packages and other print designs will be left to the sole discretion of The Logo Loft Inc.
REGARDING
TRADE MARKS & SERVICE
MARKS
The Logo Loft Inc. expects the client to perform research on their company name to be sure the name is not already in use and securing a trademark etc. to protect the clients legal rights to any name or image. The Logo Loft Inc. will not be held responsible for any legal action that may result from improper due diligence on the availability of a company name or image.
CHARGEBACKS
The Logo Loft will assess a $35 processing fee in the event of a charge back. Client will also be liable for all collection and legal expenses incurred in the collection of funds owe to The Logo Loft Inc. for services rendered or breach of contract. Client concedes that The Logo Loft Inc. will pursue and enforce these terms to the fullest extent of the law.
LEGAL DISPUTES
Client hereby agrees and consents to venue in Montgomery County, Alabama, USA, in the event of any legal action regarding these Terms and Conditions or of any copyright enforcement regarding the subject matter of these Terms and Conditions.
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